One Stop Business Centers is the Answer For Your Outsourced IT Needs.

Service & Support…
One Stop Business Centers is qualified to service your network hardware, network and desktop operating systems (including Novell Netware, DOS, Microsoft Windows 95/98, NT and Windows 2000), and system software (such as communication and faxing programs, groupware, and firewalls). We do not support applications, although we would be happy to communicate with your application’s support team if you desire.

Benefits…
The purchase of network service contract establishes your organization as a One Stop Business Centers Preferred Customer. A Block purchase of hours, unlike a conventional "service contract" ensures that you pay only for the service time actually required. The block of hours is a running account. After each service call, you will be mailed a statement with details of work completed and your account balance.

When a block purchase is made for a single location, an engineer will make an initial visit during which the configuration of the network will be documented, and current problems will be identified. One Stop Business Centers will then keep a file on the network. This allows our technical staff to be more familiar with your setup and to spend less time getting acquainted with it before diagnosing problems. In particular, this approach can significantly reduce time on the telephone.

Time Charge Policy…
Telephone support is measured in increments of 1/4 hour. Travel time is charged for emergency on-site service. On-site service and travel time are each measured in 1 hour increments, with a 1 hour minimum for each.

Support Services
One Stop will provide Support Services to clients of One Stop’s Network Services Group. The following is a list of the Support Services that One Stop Business Centers has to offer its NSG clients:
• On-site and phone support at an hourly rate
• Reduced hourly rates for Annual Contract clients

On-site Support Policy
On site support will be offered to One Stop Business Centers clients at an hourly rate or by annual contract.

For same day On-site support (SDOS) an additional charge will apply other than the normal scheduled rate.

On-site Support and Services will include the following offerings:
• Network Design and Consultation
• Client / Server and P2P LAN Administration
• Desktop Support (not application support)
• Systems Installation and Setup of Hardware
• Premise Low Voltage Wiring
• Training

Phone Support Policy
Phone Support will be offered to OSBC’s clients at a per Incident rate or an annual contract. Incidents may be opened and closed during the time of the initial call, but could take anywhere from One to Forty-five days before resolution depending on the scope and severity of the reported incident. Some incidents may require replication and validation to resolve.

Phone Support and Services will include the following offerings:
• Weekend/Remote Support via ADS system
• Desktop Support
• Network Support

Help Desk Features
• 24/7 Phone Support
• Desktop Support
• Network Support
• On-Site Support Features

On-Site Support Features
• LAN Administration
• Desktop Support
• Design & Consultation
• Systems Integration